Heroics
Frank Patrick’s Focused Performance Weblog
In a posting on resistance to change, David Anderson discusses the common practice of recognizing and rewarding firefighters and other such organizational “heroes.” He concludes that…
“…senior management must start to reward people for behavior which is congruent with controlled performance and they must build self-esteem around that behavior. The heroes must be coached and assisted to adapt to a new pattern of behavior - one which anticipates and absorbs uncertainty rather than one which heroically reacts to it.”
To have to rely on heroics is no way to run a business. It’s easy to say, “So stop rewarding it.”, but, as Dave points out, the culture and the operational system that spawns the need for such behaviors need to be addressed in order to do so.
Via Frank Patrick’s Focused Performance Weblog
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